The RANGE Framework, by Jon Peck, founder of RANGE Hospitality Advisory. Five steps, five documents.

Each step of the RANGE Framework produces one document, and the next step works from it. Each template has two pages: a worksheet for the working, then the one-page document that gets signed and handed on. Fill them in on screen or print them; they are free, with no sign-up.

Start with The Diagnosis How the five steps fit

Not sure where you stand? Take the Scorecard. What you type stays on your device; to print all five, open all five on one page.

The five templates, in order.

Open one to fill it in or print it. Each sheet carries its step’s question at the top and its test for done at the foot.

  1. Step 1: RecognizeThe DiagnosisOne cause, named, in writing.Needs Access to the numbers, the units and leadershipDone when One cause is named in writing, with where it starts and what it costs, and ownership and operations have read it together before any money is spent.Open the template
  2. Step 2: AlignThe AgreementOne problem, a definition of done, and who decides what.Needs The DiagnosisDone when Three managers, asked what done means for the agreed problem, give the same answer.Open the template
  3. Step 3: NarrowThe Short ListTwo or three fixes, never more, in order, each tied to a weekly number.Needs The AgreementDone when There are two or three fixes, never more, each tied to a number read weekly, and the group could set everything else aside for ninety days.Open the template
  4. Step 4: GenerateThe Shift SystemEach fix built into the week, run by the managers.Needs The Short ListDone when Each system is still running in its third month, and nobody senior is checking on it.Open the template
  5. Step 5: ElevateThe Bench MapWho runs each system now, and who is next.Needs The Shift SystemDone when Asked what would stop working in the first thirty days if the best GM resigned, the group can answer with a short list and a name against each item.Open the template

How to use them: five rules.

The templates only work in the framework’s order. A sheet filled in out of turn is a guess written down.

  1. Recognize first, Elevate last. The five steps run in the same order every time.
  2. One step at a time. A step starts from the document the step before it produced, and from nothing else.
  3. A step is finished when its test passes, not when the work feels done.
  4. Every document fits on one page, in writing, read by ownership and operations together.
  5. Run it again at every opening. Elevate hands the next unit back to Recognize.

Thirty minutes, wherever you start.

Have last period’s P&L open, and your own account of what is wrong. The first call with Jon Peck, RANGE’s founder, begins with both, the way Recognize does.

Book a call with Jon (opens in a new tab)Who is Jon Peck?

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